Welcome to www.loyaltelecoms.com. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing this website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

1. Company Information

Loyal Telecoms
Broadhurst Ln,
Congleton,
CW12 1LA,
United Kingdom
Email: info@loyaltelecoms.com

2. Services We Offer

We provide a range of telecom and IT services, including:

  • Business Broadband
  • Leased Lines
  • VOIP Services
  • Mobile Solutions
  • Cyber Security
  • IT Support

All services are subject to availability and acceptance following a service agreement or contract.

3. Use of Our Website

You agree to use our website lawfully and in accordance with these Terms. You must not:

  • Interfere with or disrupt the security or performance of the site
  • Attempt to gain unauthorised access to any part of the site
  • Use the site to transmit any harmful or unlawful content

4. Orders and Agreements

Any request for services (e.g. via online form, phone, or email) is considered an enquiry until a formal agreement or service contract is signed.
All quotes are subject to change until confirmed in writing.

5. Pricing and Payment

Pricing for our services will be outlined in your service agreement or quotation. Unless stated otherwise:

  • All prices exclude VAT
  • Payment terms are typically 30 days from the invoice date
  • Late payments may result in service suspension or additional charges

6. Service Availability and Interruptions

While we aim to provide reliable, uninterrupted services, no service can be guaranteed 100% uptime.
Scheduled maintenance or third-party issues may occasionally affect service performance.

We will notify you of planned outages where possible and work to resolve issues promptly.

7. Cancellation and Termination

Termination of any service must be made in accordance with the agreed terms in your contract. Early termination fees may apply depending on the service and contract length.

We reserve the right to suspend or terminate services if:

  • You breach these Terms
  • Payments are repeatedly missed
  • You use the service for unlawful or abusive purposes

8. Limitation of Liability

To the extent permitted by law, Loyal Telecoms shall not be liable for:

  • Loss of profits, business, or data
  • Indirect or consequential damages
  • Service interruptions beyond our reasonable control (e.g. third-party outages, natural disasters)

Our total liability in any claim is limited to the total amount you’ve paid us for the affected service in the 3 months prior to the claim.

9. Intellectual Property

All content on this website (including text, graphics, logos, etc.) is the property of Loyal Telecoms and may not be copied or reused without our permission.

10. Privacy

We process your personal data in accordance with our Privacy Policy (insert hyperlink). By using our website or services, you consent to such processing.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact:

Email: info@loyaltelecoms.com
Phone: 0151 458 4430