Last updated: [01/07/2025]
This Privacy Policy explains how Loyal Telecoms (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website www.loyaltelecoms.com, or when you contact us regarding our services.
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way, in line with applicable UK data protection laws.
1. Who We Are
Loyal Telecoms
Broadhurst Ln,
Congleton,
CW12 1LA,
United Kingdom
Email: info@loyaltelecoms.com
2. What Data We Collect
We may collect and process the following personal data:
- Full name
- Email address
- Phone number
- Address
- IP address
- Any information you provide via our contact forms or during phone calls
3. How We Collect Your Data
We collect data when you:
- Submit information through our contact forms
- Place an order or enquiry through our website
- Speak to us via phone call
- Visit our website, where we may use cookies and tracking technologies
We may also introduce analytics tools (e.g. Google Analytics or similar) in the future to help improve our services.
4. How We Use Your Data
Your personal information is used to:
- Provide and manage our services (e.g. broadband, VOIP, leased lines, etc.)
- Deliver customer support and respond to enquiries
- Process billing and payments
- Send important service-related communications
- Meet legal or regulatory requirements
- Prevent fraud and maintain system security
- Carry out limited, relevant marketing (only where allowed)
5. Sharing Your Data
We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
We may use trusted third-party tools or service providers only to operate our business and deliver services securely — but we currently do not share data with external processors.
6. Cookies and Tracking
We may use cookies and similar tracking tools to enhance your website experience and understand how our website is used. You will be informed and asked for consent if non-essential cookies are introduced.
You can manage or disable cookies through your browser settings at any time.
7. Data Security
Your information is stored securely on our encrypted and secure servers. We take appropriate steps to protect your data from unauthorised access, loss, or misuse.
8. How Long We Keep Your Data
- Invoicing and financial records are kept for up to 6 years, as required by law.
- Contact form submissions and general enquiries are kept for up to 12 months.
- Data will be securely deleted or anonymised when no longer required.
9. Your Rights
You have the following rights regarding your personal data:
- To request access to the data we hold about you
- To request correction of inaccurate or incomplete data
- To request deletion of your data, where appropriate
- To object to or restrict certain types of processing
- To lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights or raise concerns, please email us at info@loyaltelecoms.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.