The truth behind Business Telecoms

Call for Change: Unethical Practices in the Telecoms Industry Exposed

The telecoms industry is facing scrutiny over unethical practices, including hidden fees, lengthy contracts, and a complete lack of transparency. Industry leaders are urging the government to take action to protect consumers and restore integrity within the sector.

The Call for Legislative Action Juliet Moran, founder and technical director of Telephone Systems .Cloud, has voiced her concerns, stating that deceptive pricing tactics are damaging customer trust. “Unethical pricing policies give the entire sector a bad name,” she said. Moran advocates for stronger government legislation aimed at eliminating these practices, ensuring customers receive fair deals without unexpected costs.

The Dangers of Hidden Fees and Lengthy Contracts Many telecom suppliers lure customers in with attractive offers, only to bury hidden fees within lengthy contract terms. This often leaves businesses trapped in agreements that are difficult to exit. Moran highlights the frustration of customers who discover they are paying inflated prices for “free” phones or find themselves automatically rolled into new contracts without their knowledge.

A Struggling Market Needs Support With the current cost-of-living crisis impacting businesses, the need for change is more urgent than ever. Moran emphasizes that the government has a responsibility to protect businesses from tactics that entrap customers. “These practices can cripple a company’s finances,” she warns, noting that many businesses are unaware of the hidden terms until it’s too late.

Building Trust in Telecoms While the majority of the telecoms channel aims to foster trusted advisor relationships with customers, the actions of a minority threaten this goal. Moran’s comments shed light on the need for a collective push towards ethical practices in the industry.

Join the Movement for Transparency It’s time for a change in the telecoms landscape. Consumers deserve clarity and fairness in their contracts. By supporting calls for government intervention, we can work towards a telecoms industry built on trust and transparency. Let’s advocate for a future where customers are no longer caught off guard by hidden fees and unfair contract terms!